Metravise

What it's for

You can change your password under Settings → Security, or reset it with the link on the sign-in page if you've forgotten it. If you sign in with Google, you can also set a password if you'd like.

How to use it

  1. To change it: under Settings → Security, enter your current password, type your new password twice, then press “Update password”.
  2. If “Sign out of other devices” is ticked, you stay signed in here but must sign in again elsewhere.
  3. If you've forgotten it: press “Forgot password?” on the sign-in page and enter your email address, then use the link we send to choose a new password. The link is valid for 1 hour and works once.
  4. If you sign in with Google: press “Set a password” under Settings → Security; signing in with Google keeps working as before.

Good to know

  • Passwords need at least 8 characters with an uppercase letter, a lowercase letter and a number, and mustn't contain your email name.
  • We send a confirmation email after every password change. When a password is reset, you're signed out on all devices for your security.
  • If you didn't do this, contact us right away.
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